Backblaze Customer Support Plans

All Backblaze Computer Backup and Backblaze B2 Cloud Storage customers receive GIGA support as part of their subscription and can add on our TERA or PETA support plans for each service.

Backblaze
GIGA
TERA
PETA
Product API Documentation (B2 Only)
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API Sample Code (B2 Only)
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Knowledge Base Access
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Email Support (9:00 a.m. to 5:00 p.m. Pacific Time)
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   Target Response Time for Email Support
1 business day
4 business hours
2 business hours
Service Level Agreement Available
   B2 Cloud Storage
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   Computer Backup
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24/7 Service Availability Hotline/Slack Connect channel w/ Backblaze
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  Target Response Time for Hotline/Slack (1)
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2 hours
Named Customer Contacts with Access
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2
5
Pricing (Per Month)
   Computer Backup
Free
$250
$500
   B2 Cloud Storage
Free
Free for B2 Reserve

$250 for Pay-As-You-Go
<1PB: $500
1-5PB: 7.5% of B2 Cloud Storage cost
>5PB: 5% of B2 Cloud Storage cost
1. For each valid service availability hotline inquiry, Backblaze will provide a status response within this timeframe

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