Contents x
    Resolve a MainDialog TopBanner Error
      • Print
      • Dark
        Light
      Contents

      Resolve a MainDialog TopBanner Error

        • Print
        • Dark
          Light
        Article summary

        The error ERR_MainDialog_TopBanner indicates that one of your essential Backblaze Computer Backup program or application files are unreadable. To resolve this issue, you must install a new version of the Backblaze Backup Client.

        Reinstall the Backup Client

        1. Reboot your computer to stop all of the Backblaze processes.
        2. Install the Backup Client for your specific operating system.

        After installing the Backup Client, you should no longer see the error message. If you do continue to see the error message after restarting your computer, follow the next steps.

        Uninstall and Reinstall the Backup Client

        1. Reboot your computer to ensure that all of the Backblaze files are unlocked.
        2. Uninstall the Backup Client for your specific operating system.
        3. Install the Backup Client for your specific operating system.
        4. License the new installation by using the Inherit Backup State option or by transferring the license from your previous installation to this new backup.
        Was this article helpful?
        Related articles
        What's Next