Resolve iOS Mobile App Issues

If you have trouble using the Backblaze iOS mobile app, you can try the following troubleshooting steps:

• Turn off the app's "Remember My Login Info" setting.
  
• Force the app to close using the App Switcher, and open the app again.
• Delete the app, then locate the app in the App Store and install it again.
• Restart your iOS device.

If you tried the troubleshooting steps above and you still have issues with the app, contact Backblaze Support for assistance. Enable diagnostic feedback on your device so the Support agent can gather logs, if needed. Be prepared to provide the agent with the following information:

• The model of your device (for example, iPhone 14, or iPhone 15 Pro Max)
• The iOS version on your device (for example, iOS 16 or iOS 17)
• The approximate location where you are using the device (for example, your city and country).
• The type of network you were using when you encountered the issue (for example, cellular, Wi-Fi, or both).