Update an Account on Behalf of a Member

As a Group admin, you can update a member's password, email address, or phone number on their behalf. However, you must know the user's current password to make these changes, and you must have access to the member's phone number and be able to receive SMS messages to change the account phone number. As an admin, you cannot delete a member's account or remove the member's account from the Group while you are logged in as the user.

1. Sign in to your Backblaze administrator account.
2. In the left navigation menu under Business Groups, click Users/Computers.
3. To view a user's account, click the silhouette icon next to the member's name and click Manage User Account.
4. In the left navigation under Account, click My Settings.
5. Edit the following Contact settings:
   • Change Email Address
   • Change Phone Number
   • Remove Phone Number
6. Edit the following Security settings:
   • Change Password
   • Change Sign in Settings
7. Click Back to Admin View to return to the previous page.