Resolve the Horse Error

You might receive the error code "Horse" when you attempt to inherit a backup state for Backblaze Computer Backup. The name "Horse" makes it easy to convey the issue to Support.

The following scenarios can cause this error:

• Security software is interfering with the data transfer process.
• A timeout occurred during the transfer process.
• The software is not attached to a trial or an active account.
• The software is not actively uploading data.

Resolve the Horse Error

1. Change the settings of your firewall or security software to allow the bztransmit process to run unhindered.
   • On a Mac computer, the bztransmit file is at the path /Library/Backblaze.bzpkg/bztransmit.
   • On a Windows computer, the file is named bztransmit64.exe and is at the path C:\Program Files (x86)\Backblaze\x64\bztransmit64.exe.
2. Ensure that the Computer Backup client is actively uploading and that you have a trial on your account.
3. If you do not have a trial on your account, download the installer and install the client with the email address of the account to which you are transferring.
4. Temporarily disable all security software on your computer, and attempt to inherit the backup state again.

Request Technical Support

If you need help resolving this error, you can submit a support request.

1. Gather the logs that contain information about this issue.
   • On a Mac computer, locate the logs at the path /Library/Backblaze.bzpkg/bzdata/bzlogs/bztransmit/.
   • On a Windows computer, locate the logs at the path C:\Programdata\Backblaze\bzdata\bzlogs\bztransmit\.
2. Compress the bztransmit folder into a ZIP file so that you can attach the file to your support ticket.
3. Navigate to https://www.backblaze.com/help, and click Submit Request.
4. Use the Attachments field to attach the ZIP file that contains your logs.