Looking for a Rockstar Support Representative

Are you passionate about helping people? Communicate perfectly in email?
We may be looking for you! Backblaze needs a great support representative to join our team.

We are looking for someone who will help users of our unlimited online backup with any questions they have.

Customer Support Representative

Experience in customer or technical support is a plus, as is a desire to help protect data and the belief that online backup is a critical component of any backup strategy.

Key skills:

Understand Mac and Windows computers and their basic workings.
Triage problems and clearly communicate solutions in email.
Categorize common issues.
Reproduce customer issues in a lab environment.
Communicate clearly and concisely in email communications.

A few other details:

This is a full-time position and includes healthcare.
The position is based at our headquarters in San Mateo, CA.
We are looking for someone to start ASAP.

Think this might be the perfect position for you? Or have someone you recommend?

Apply for the position by submitting a resume and sending some quick thoughts on how we could improve our support experience.

About Gleb Budman

Gleb Budman is a co-founder and has served as our chief executive officer since 2007, guiding the business from its inception in a Palo Alto apartment to a company serving customers in more than 175 countries with over an exabyte of data under management. Gleb has served as a member of our board of directors since 2009 and as chairperson since January 2021. Prior to Backblaze, Gleb was the senior director of product management at SonicWall and the vice president of products at MailFrontier, which was acquired by SonicWall. Before that, he served in a senior position at Kendara, which was acquired by Excite@Home, and previously founded and successfully exited two other startup companies.