As part of our Backblaze maintenance window (regularly Thursday 2-3 p.m. Pacific), we are doing maintenance on some core Backblaze systems and may experience longer downtime affecting Backblaze B2 Cloud Storage and Backblaze Computer Backup systems (both Personal Backup and Business Backup).
The planned extended maintenance will be from Thursday September 7th, from 2-6 p.m. Pacific. We are anticipating that most systems will come back sooner, but want folks to plan accordingly in case the outage does last the full term.
During this time, new Backblaze Computer Backup and Backblaze B2 account creation may be affected.
Additionally, during this time, some users may not be able to:
- Log in to www.backblaze.com.
- Access and utilize Backblaze B2.
- Create Personal Backup and Business Backup restores.
- Start downloading newly created restores (restores already downloading should continue).
- Continue uploads from their computer (data will continue to be scanned and uploads will resume automatically after the maintenance).
- Access and utilize the Backblaze Mobile apps.
Not all Backblaze customers will be affected during the maintenance window, but it is best to assume you will not have access to the Backblaze services as noted above during the maintenance window.
All Backblaze services are expected to resume once maintenance is complete.
We will be updating this post with information as we go through the system maintenance, as well as updating our Twitter feeds for more information.
Update 4 p.m.: Maintenance is running on schedule.
Update 5:51 p.m.: Maintenance is taking longer than expected, though some services have resumed.
Update 9:07 p.m.: Maintenance still underway. Ops and Data Centers teams working to get systems online.
Update 9:51 p.m.: Systems coming back online. Thank you for your patience.
Update 10:55 p.m.: Most systems should be back online. If you are still experiencing issues, please contact Support, and they will try to help. We apologize for this extended outage as we upgraded our systems and will use it as a learning opportunity to make sure we get better moving forward. If you’re still seeing maintenance pages, please clear your cache and try again.
